Every detail counts in business, and your communication style may be offensive to a valued consumer.
Clients show their loyalty with their feet.
"We appreciate your business.
It's worth the effort to drop the "no problem" habit.
Most customer service training programs teach employees to smile when answering the telephone as it leads to a happier-sounding voice.The phrase turns the focus back to the employee, implying the client's need could potentially be a hassle or inconvenience.If someone says this, it means that not only were you being helped, but you were helping someone else in return.Two simple words, "no problem in response to a "thank you may be chipping away at your customers' goodwill.this add-on to "you're welcome" acknowledges the customer's gratitude, and in turn, thanks them for choosing to do business with your company.Here are a few more ways to say Youre welcome in English.For more etiquette tips visit Diane's popular blog, connect with her here on The Huffington Post, follow her."I'm happy to help.".Some other too-casual culprits include: "sure "uh huh and "don't mention.".But did you know that Youre welcome isnt ms office 2003 language pack the only way to respond when someone thanks you?If any of these components are missing, the response you deliver will fall flat.Despite these objections, there are those that refuse to accept the response of "no problem" as an issue.
"Uh huh" sounded as if they were saying "yeah, whatever" or something similar with sarcasm or contempt.
"No problem or worse, "no worries can easy converter desktop 3 full make customers feel as though their gesture of appreciation was taken as an apology for bothering the service person.
Choose them carefully, especially when acknowledging a "thank you.".The service person who replies with this response almost certainly means to acknowledge the "thank you" and is essentially saying "you're welcome.".Bonus: The next time you thank someone, dont be surprised if he or she responds with Thank YOU!Some wonder why there would be a problem if the appreciated task is simply part of the employee's job?I quickly learned, however, that this is just their way of saying "you're welcome".Whether you bristle at "no problem" or take the term in stride, it's important to remember that word choices matter, especially in a professional setting.This conveys the message that the employee enjoys their job and has a goal of administering quality service.